Ivy Forero

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S1 E17 May 13, 2025

AI, Authority & GTM Precision in the Middle East ft. Stephen Bates

In a world where AI is redefining how business gets done, are your sales processes still stuck in the past?In this episode, Stephen Bates, founder of Cabot Insights an...

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S1 E16 May 06, 2025

Leadership Power, Precision, and AI in Customer Success ft. Sweta Duseja

Why do some CS leaders just retain customers — while others command influence across the business?In this episode, Sweta Duseja — Director of Customer Success at MoEng...

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S1 E15 Apr 29, 2025

The Future of FinTech & Responsible Spending ft. Mario Klapsis

What if saving, not borrowing, became the new normal in consumer finance?In this episode, Mario Klapsis — a global FinTech leader and founder of Twig Finance — shares ...

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S1 E14 Apr 22, 2025

Customer Success & the Future of HR Tech ft. Shalini Choudhary

Why are some leaders able to build influence across functions, while others get stuck in silos?In this episode, Shalini Choudhary — Head of Customer Success at Jisr an...

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S1 E13 Apr 15, 2025

AI, EdTech & Customer Success in the Middle East ft. Mohamed Shokry

What happens when cutting-edge education technology meets local market realities in the Middle East?In this episode, we sit down with Mohamed Shokry — Head of Customer...

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S1 E12 Apr 08, 2025

Women in Tech & Digital Transformation in Saudi Arabia ft. Laila AlJindan

What does it take to lead digital transformation and champion women in tech in one of the fastest-growing regions in the world?In this episode, we sit down with Laila ...

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S1 E11 Apr 01, 2025

Balancing AI & Human Touch: The Future of CX in Saudi Arabia ft. Almohannad Alsbeai

How is the customer experience landscape evolving in Saudi Arabia's booming startup ecosystem? What's the delicate balance between AI innovation and the essential huma...

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S1 E10 Mar 25, 2025

Navigating Customer Success & Digital Transformation in the Middle East ft. Sameer Mohamed

How do you build successful customer relationships in a rapidly evolving, tech-driven Middle Eastern market?In this episode, Sameer Mohamed — VP of Customer Success at...

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S1 E9 Mar 18, 2025

From Corporate to Tech Startup: Building Customer Success in the Middle East ft. Joseph Woolrych

Why is relationship building the foundation of sustainable business success in the Middle East? How are AI and cultural sensitivity transforming customer success strat...

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S1 E8 Mar 11, 2025

Leadership & Adaptability in Customer Success ft. Karen Choucair

What does it take to excel as a woman leader in customer success in the Middle East?Our guest Karen Choucair shares her journey from media planning to customer success...

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S1 E7 Mar 04, 2025

Customer Success: A Second Revenue Engine ft. Mohammed Alqaq

Is customer success a second revenue engine for an organization? How are AI and community building transforming customer engagement in the Middle East?Our guest in thi...

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S1 E6 Feb 25, 2025

Cracking Customer Experience: AI, Metrics & Strategy with Gagandeep Singh

What happens when marketing expertise meets customer success in the diverse landscape of the Middle East? How is AI reshaping customer experience while maintaining a p...

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S1 E5 Feb 18, 2025

Revolutionizing Customer Engagement with AI ft. Jahnavee Ramalingam

What happens when design thinking meets artificial intelligence in the world of customer success? How is AI reshaping the future of customer engagement while maintaini...

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S1 E4 Feb 11, 2025

Transforming Customer Experience in the Middle East Region ft. Musa Hanhan

How is customer experience evolving in the Middle East, and what's the unique intersection between CX and customer success?Our guest in this episode is Musa Hanhan, fo...

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S1 E3 Feb 04, 2025

Complexity in Cybersecurity Simplified with Customer Success ft. Alex Jardine

How can cybersecurity companies build effective customer success strategies while maintaining trust and security in the Middle East?Our guest in this episode is Alex J...

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S1 E2 Feb 04, 2025

How Customer Success is creating an advantage in FinTech ft. Arti Sogani

How can fintech professionals build lasting customer success practices in the Middle East's evolving banking sector?Our guest in this episode is Arti Sogani, a seasone...

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S1 E1 Feb 04, 2025

How the Best Companies in the Middle East are Winning with Great Customer Success ft. Ashraf Mraybeh

How is customer success evolving in the Middle East, and what role will AI play in its future?Our guest in this episode is Ashraf Mraybeh, a seasoned expert with over ...

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trailer Feb 04, 2025

Introduction to The Success Revenue Podcast

In this premiere episode of the Success Revenue Podcast, hosts Ivy Forero and Haydar Al-Saad introduce themselves and share their backgrounds in customer success and r...