What if saving, not borrowing, became the new normal in consumer finance?
In this episode, Mario Klapsis — a global FinTech leader and founder of Twig Finance — shares the groundbreaking concept of "Save Now, Buy Later," and how it's reshaping responsible spending in the Middle East and beyond.
From his journey across Greece, Canada, Singapore, London, and Dubai, Mario brings deep insights on startup leadership, the real dynamics between sales and customer success, and why clarity and focus are the ultimate founder superpowers.
He also pulls back the curtain on what it really takes to build and scale a FinTech startup — from integrating customer-centric design to navigating the explosive growth of AI and climate tech investments.
In this episode:
- The Save Now Buy Later revolution — and why it matters
- How responsible spending is becoming a competitive edge for merchants
- Why the Middle East is a hotspot for FinTech innovation
- The hidden link between sales, customer success, and revenue growth
- Lessons learned from transitioning into a founder role
- The mindset shifts that separate successful startups from the rest
- How to design truly customer-centric experiences at scale
- Leadership philosophies: respect, balance, and presence
- Practical advice for FinTech founders building in emerging markets
Curious how the next wave of FinTech is being built — and how customer experience drives it all? This conversation with Mario Klapsis is one you won’t want to miss.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
