Ivy Forero

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S1 E33 Nov 12, 2025

AI, Culture and Career Growth in Customer Success ft. Jomilsa Sousa

What if the ability to adapt across cultures, industries and technologies was your biggest leadership advantage?In this episode, Jomilsa Sousa — founder of The Success...

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S1 E32 Nov 04, 2025

AI, Leadership and the Human Side of Customer Success ft. Alexandra Sagaydak

What if customer success is the most honest reflection of how your company actually operates?In this episode, Alexandra Sagaydak — Fractional CCO and founder of AI CS ...

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S1 E31 Oct 14, 2025

AI and the Future of Healthcare in Saudi Arabia ft. Nada Hassan & Amin Elhemaily

What does it take to bring AI into one of the most human-centered industries — and still keep empathy at the core?In this episode, Nada Hassan and Amin Elhemaily, co-f...

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S1 E30 Sep 16, 2025

Tech Talent, AI and the Truth About Recruitment in the Middle East ft Alex Koumi & Dan Wardle

What does it take to thrive in one of the world’s most competitive, fast-paced recruitment markets?In this episode, Alex Koumi, Managing Director at Kingston Stanley, ...

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S1 E29 Sep 02, 2025

Transforming Business Through CX and Cultural Insight ft. Waleed AlHamdan

What does it take to lead transformation in a market where trust, culture and experience matter more than technology?In this episode, Waleed AlHamdan, award-winning CX...

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S1 E28 Aug 26, 2025

Vision, Empathy and CX Leadership in Saudi Arabia ft. Zubaida Hariri

What happens when customer experience becomes a national priority and a personal calling?In this episode, Zubaida Hariri, Head of Customer Experience at Abdul Latif Ja...

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S1 E27 Aug 19, 2025

Business Acumen, AI and Bold Leadership in CS with Andrea Bumstead

What does it look like to step away from a high-growth IPO success story and build something even more powerful on your own terms?In this episode, Andrea Bumstead, CEO...

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S1 E26 Jul 30, 2025

From Law to Leadership in Sales ft. Aida Durmic

What does it take to walk away from a legal career and build success in one of the world’s most competitive sales environments?In this episode, Aida Durmic, Head of Ne...

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S1 E25 Jul 22, 2025

The People Strategy Behind Startup Success ft. Natasha Corbin

What if building a great company was not just about your product but about the people you choose to build it withIn this episode, Natasha Corbin, founder of Start MEA ...

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S1 E24 Jul 15, 2025

Psychology, Power and Leadership in Customer Success ft. Rachel Provan

What if the biggest blocker to your growth wasn’t your skill — but your self-belief?In this episode, Rachel Provan, Top 25 Customer Success Leader in the U.S, brain-ba...

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S1 E23 Jul 02, 2025

Customer Success, AI and the Philosophy That Drives Retention ft. Dillon Young

What if customer success wasn’t just a function — but the philosophy that shapes how your entire business grows?In this episode, Dillon Young, founder of Customer Valu...

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S1 E22 Jun 24, 2025

The AI Shift in SEO and Retention Strategy ft. James Reynolds

SEO is no longer about ranking –  it’s about relevance, authority, and visibility.In this episode, James Reynolds, CEO of SEO Sherpa and one of the MENA region’s most ...

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S1 E21 Jun 17, 2025

Winning the Streaming Game in the Middle East ft. Ryan Restell

The future of media in the Middle East is being shaped right now and the leaders who win are the ones who can master nuance, tech and commercial pressure all at once.I...

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S1 E20 Jun 10, 2025

AI, Influence and Integrity in Healthcare Leadership ft. Mahdi Attya

In healthcare, credibility isn’t earned by title, it’s built through action, empathy and aligned execution.In this episode, Mahdi Attya shares what most executives won...

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S1 E19 Jun 03, 2025

Profit, Power and AI in Customer Success ft. Anika Zubair

Customer success isn’t just about retention anymore. It’s about driving revenue, commanding influence and leading transformation from the inside out.In this episode, A...

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S1 E18 May 28, 2025

Redefining Customer Success: AI, Roadmaps & Leadership ft. Cinthia Silva

Customer success isn’t just about keeping customers happy. It’s about owning the outcomes that drive revenue.In this episode, Cinthia Silva, a global CS consultant and...

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S1 E17 May 13, 2025

AI, Authority & GTM Precision in the Middle East ft. Stephen Bates

In a world where AI is redefining how business gets done, are your sales processes still stuck in the past?In this episode, Stephen Bates, founder of Cabot Insights an...

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S1 E16 May 06, 2025

Leadership Power, Precision, and AI in Customer Success ft. Sweta Duseja

Why do some CS leaders just retain customers — while others command influence across the business?In this episode, Sweta Duseja — Director of Customer Success at MoEng...

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S1 E15 Apr 29, 2025

The Future of FinTech & Responsible Spending ft. Mario Klapsis

What if saving, not borrowing, became the new normal in consumer finance?In this episode, Mario Klapsis — a global FinTech leader and founder of Twig Finance — shares ...

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S1 E14 Apr 22, 2025

Customer Success & the Future of HR Tech ft. Shalini Choudhary

Why are some leaders able to build influence across functions, while others get stuck in silos?In this episode, Shalini Choudhary — Head of Customer Success at Jisr an...