What happens when cutting-edge education technology meets local market realities in the Middle East?
In this episode, we sit down with Mohamed Shokry — Head of Customer Success for Middle East & Africa at McGraw Hill — to explore the dynamic intersection of EdTech, AI, and customer success in higher education.
With deep insights from years in the education industry, Shokry shares what it takes to localize digital tools for student success, build meaningful relationships with educators, and overcome resistance to change in academic environments.
From empathy in engagement to the role of AI in shaping the classroom of the future, this episode is packed with insights for anyone working at the crossroads of education and technology.
In this episode:
- Why customer success is pivotal in EdTech adoption
- How AI is transforming — and disrupting — education
- The power of empathy when engaging students and instructors
- What digital transformation really looks like across the Middle East
- Navigating cultural nuances and localization for real impact
- Lessons in change management inside academia
- Measuring EdTech impact through student outcomes
- The many hats a customer success leader wears in education
- Building trusted partnerships in a diverse, evolving region
Curious how technology is reshaping learning and what it means for customer success in the Middle East? This episode with Mohamed Shokry is a must-listen.
Follow Mohamed Shokry.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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