How do you build successful customer relationships in a rapidly evolving, tech-driven Middle Eastern market?
In this episode, Sameer Mohamed — VP of Customer Success at Sprinklr — shares his unique insights on the intersection of digital transformation, AI, and customer experience across diverse cultures.
Sameer reveals what it takes to adapt customer success strategies for different market segments, why data quality is key to AI’s impact, and how companies can unlock growth by understanding cultural nuances.
You’ll also hear his candid thoughts on career growth, dependability, and continuous learning, plus a glimpse into his personal philosophies and predictions for the future of AI in business.
In this episode:
● The evolution of customer success roles in the Middle East
● How digital transformation is redefining customer expectations
● Why cultural nuances are non-negotiable for business success
● AI’s role in delivering smarter, frictionless customer journeys
● Building trust and long-term relationships in Middle Eastern markets
● Strategies for market penetration in a rapidly changing environment
● The three P’s of customer success: product, people, and playbook
● Career lessons: why dependability and integrity always win
● The power of continuous improvement over perfection
Curious how to navigate customer success and digital innovation in one of the world’s fastest-growing markets? Tune in for this insightful conversation with Sameer Mohamed.
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Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
