Why is relationship building the foundation of sustainable business success in the Middle East? How are AI and cultural sensitivity transforming customer success strategies in the region's tech scene?
Our guest in this episode is Joseph Woolrych, COO of Cloudworks, who shares his fascinating journey from corporate life to the vibrant tech startup landscape in Dubai. With his extensive experience, Joseph offers valuable insights on the unique approach to customer success in the Middle East, emphasizing trust-building, cultural considerations, and the evolving role of AI in enhancing customer relationships.
Joseph discusses the critical transition from viewing customer success as support to recognizing it as a revenue generator, the importance of having the right people in the right roles, and how understanding local customs impacts business relationships. He also shares practical wisdom on navigating the differences in time management and business etiquette between Western and Middle Eastern cultures.
In this episode:
- Transitioning from corporate life to the tech startup ecosystem in Dubai
- The crucial role of relationship-building in Middle Eastern business culture
- How customer success requires a focus on people and trust
- Managing operations and customer accounts as a COO
- The evolution of customer success in the Middle East
- Leveraging AI while ensuring data accuracy
- Cultural sensitivity and its impact on business relationships
- Differences in time management across cultures
- Maximizing return on investment in customer relationships
- Practical tips for productivity and personal development
Ready to learn how to navigate the unique customer success landscape in the Middle East? Join us for this insightful conversation with Joseph Woolrych about relationship-building, cultural considerations, and the strategic implementation of AI in customer success. Tune in now!
Follow Joseph Woolrych.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
—-----
Follow:
Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
