How can fintech professionals build lasting customer success practices in the Middle East's evolving banking sector?
Our guest in this episode is Arti Sogani, a seasoned professional with 18 years of experience in the fintech industry, who shares her journey from coding to customer success leadership and the importance of building long-term client relationships. She is currently the Head of Customer Success at Temenos.
Arti discusses the evolution of customer success in fintech, the critical role of KPIs in revenue generation, and how to navigate the unique challenges of the banking software sector. She also shares insights on tailoring solutions for different markets while emphasizing the value of personalization in the Middle Eastern market.
In this episode:
- The evolution of customer success in fintech
- Building and maintaining long-term client relationships
- Key metrics for measuring customer success
- Transitioning to customer success leadership
- The distinction between customer success and support
- Technology's role in enhancing customer experiences
- Cultural considerations in solution delivery
- Proactive engagement strategies
- Revenue-linked KPIs for success teams
- Personalization in Middle Eastern markets
- Driving expansion revenue through customer understanding
- The importance of community building in customer success
Ready to discover how to build effective customer success practices in the fintech industry? Don't miss this insightful conversation with Arti Sogani about the intersection of technology, relationships, and cultural understanding in the Middle Eastern banking sector. Tune in now!
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Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success community together, and your voice matters. See you in the next episode!
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