What does it take to lead digital transformation and champion women in tech in one of the fastest-growing regions in the world?
In this episode, we sit down with Laila AlJindan — a seasoned tech leader with over two decades of experience — to explore the evolving landscape of customer success and digital innovation in Saudi Arabia.
From her early days in web development to her rise as a thought leader in customer success, Laila shares her reflections on leadership, change management, and what it really takes to drive transformation in the cloud era.
She opens up about the barriers women still face in tech, why work-life balance matters more than ever, and how AI is helping redefine customer success.
In this episode:
● Laila’s journey from tech practitioner to CS leader
● Why customer success has become mission-critical in today’s digital world
● Breaking stereotypes and empowering women in Saudi’s tech ecosystem
● How to navigate organizational resistance during digital transformation
● The power of AI in proactive customer engagement
● Balancing personal growth, career ambition, and creative passions
● The role of continuous learning and certifications in career advancement
● What change management really looks like in high-stakes environments
● The cultural and technological shifts driving innovation in Saudi Arabia
Want a front-row seat to how tech, leadership, and transformation are unfolding in the Middle East? Don’t miss this powerful episode with Laila AlJindan.
Follow Laila AlJindan.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
