play Play pause Pause S1 E21 Jun 17, 2025 Winning the Streaming Game in the Middle East ft. Ryan Restell The future of media in the Middle East is being shaped right now and the leaders who win are the ones who can master nuance, tech and commercial pressure all at once. ...
play Play pause Pause S1 E20 Jun 10, 2025 AI, Influence and Integrity in Healthcare Leadership ft. Mahdi Attya In healthcare, credibility isn’t earned by title, it’s built through action, empathy and aligned execution. In this episode, Mahdi Attya shares what most executives wo...
play Play pause Pause S1 E19 Jun 03, 2025 Profit, Power and AI in Customer Success ft. Anika Zubair Customer success isn’t just about retention anymore. It’s about driving revenue, commanding influence and leading transformation from the inside out. In this episode, ...
play Play pause Pause S1 E18 May 28, 2025 Redefining Customer Success: AI, Roadmaps & Leadership ft. Cinthia Silva Customer success isn’t just about keeping customers happy. It’s about owning the outcomes that drive revenue. In this episode, Cinthia Silva, a global CS consultant a...
play Play pause Pause S1 E17 May 13, 2025 AI, Authority & GTM Precision in the Middle East ft. Stephen Bates In a world where AI is redefining how business gets done, are your sales processes still stuck in the past? In this episode, Stephen Bates, founder of Cabot Insights a...
play Play pause Pause S1 E16 May 06, 2025 Leadership Power, Precision, and AI in Customer Success ft. Sweta Duseja Why do some CS leaders just retain customers — while others command influence across the business? In this episode, Sweta Duseja — Director of Customer Success at MoEn...
play Play pause Pause S1 E15 Apr 29, 2025 The Future of FinTech & Responsible Spending ft. Mario Klapsis What if saving, not borrowing, became the new normal in consumer finance? In this episode, Mario Klapsis — a global FinTech leader and founder of Twig Finance — shares...
play Play pause Pause S1 E14 Apr 22, 2025 Customer Success & the Future of HR Tech ft. Shalini Choudhary Why are some leaders able to build influence across functions, while others get stuck in silos? In this episode, Shalini Choudhary — Head of Customer Success at Jisr a...
play Play pause Pause S1 E13 Apr 15, 2025 AI, EdTech & Customer Success in the Middle East ft. Mohamed Shokry What happens when cutting-edge education technology meets local market realities in the Middle East? In this episode, we sit down with Mohamed Shokry — Head of Custome...
play Play pause Pause S1 E12 Apr 08, 2025 Women in Tech & Digital Transformation in Saudi Arabia ft. Laila AlJindan What does it take to lead digital transformation and champion women in tech in one of the fastest-growing regions in the world? In this episode, we sit down with Laila...
play Play pause Pause S1 E11 Apr 01, 2025 Balancing AI & Human Touch: The Future of CX in Saudi Arabia ft. Almohannad Alsbeai How is the customer experience landscape evolving in Saudi Arabia's booming startup ecosystem? What's the delicate balance between AI innovation and the essential huma...
play Play pause Pause S1 E10 Mar 25, 2025 Navigating Customer Success & Digital Transformation in the Middle East ft. Sameer Mohamed How do you build successful customer relationships in a rapidly evolving, tech-driven Middle Eastern market? In this episode, Sameer Mohamed — VP of Customer Success ...
play Play pause Pause S1 E9 Mar 18, 2025 From Corporate to Tech Startup: Building Customer Success in the Middle East ft. Joseph Woolrych Why is relationship building the foundation of sustainable business success in the Middle East? How are AI and cultural sensitivity transforming customer success strat...
play Play pause Pause S1 E8 Mar 11, 2025 Leadership & Adaptability in Customer Success ft. Karen Choucair What does it take to excel as a woman leader in customer success in the Middle East? Our guest Karen Choucair shares her journey from media planning to customer succes...
play Play pause Pause S1 E7 Mar 04, 2025 Customer Success: A Second Revenue Engine ft. Mohammed Alqaq Is customer success a second revenue engine for an organization? How are AI and community building transforming customer engagement in the Middle East? Our guest in th...
play Play pause Pause S1 E6 Feb 25, 2025 Cracking Customer Experience: AI, Metrics & Strategy with Gagandeep Singh What happens when marketing expertise meets customer success in the diverse landscape of the Middle East? How is AI reshaping customer experience while maintaining a p...
play Play pause Pause S1 E5 Feb 18, 2025 Revolutionizing Customer Engagement with AI ft. Jahnavee Ramalingam What happens when design thinking meets artificial intelligence in the world of customer success? How is AI reshaping the future of customer engagement while maintaini...
play Play pause Pause S1 E4 Feb 11, 2025 Transforming Customer Experience in the Middle East Region ft. Musa Hanhan How is customer experience evolving in the Middle East, and what's the unique intersection between CX and customer success? Our guest in this episode is Musa Hanhan, f...
play Play pause Pause S1 E3 Feb 04, 2025 Complexity in Cybersecurity Simplified with Customer Success ft. Alex Jardine How can cybersecurity companies build effective customer success strategies while maintaining trust and security in the Middle East? Our guest in this episode is Alex...
play Play pause Pause S1 E2 Feb 04, 2025 How Customer Success is creating an advantage in FinTech ft. Arti Sogani How can fintech professionals build lasting customer success practices in the Middle East's evolving banking sector? Our guest in this episode is Arti Sogani, a season...
